Returns and complaints
Complaints
Damage
Please contact us within 7 days after receiving the shipment if you notice that your product is damaged.
Form
Fill in the complaint form available below and sent it by e-mail- kontakt@moonula.pl.
14 days
We will consider your complaint and contact you within 14 days.
Returns
14 days
Buyer can return the product within 14 days from the date of receipt.
Form
Fill in the return form available below and sent it by e-mail- kontakt@moonula.pl.
Sending back
The product should be sent back to the address indicated in the form. Shipping costs are covered by the buyer.
Return
The seller will refund the value of the product.