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Returns and complaints

Complaints

Damage

Please contact us within 7 days after receiving the shipment if you notice that your product is damaged.

Form

Fill in the complaint form available below and sent it by e-mail- kontakt@moonula.pl.

14 days

We will consider your complaint and contact you within 14 days.

Returns

14 days

Buyer can return the product within 14 days from the date of receipt.

Form

Fill in the return form available below and sent it by e-mail- kontakt@moonula.pl.

Sending back

The product should be sent back to the address indicated in the form. Shipping costs are covered by the buyer.

Return

The seller will refund the value of the product.